ABC Coin
Financial service company improves internal workflows to better serve its customers and technicians.
Problem
ABC Coin is the largest independent distributor of Lobby Coin Counters in the U.S.
Today they not only sell and service a full line of coin and currency equipment, but also manufacture specific products
for the markets they serve. They support the largest installation base of Lobby Coin Counters in the U.S. A home-grown ASP.NET
application, called SMC, manages daily operations, service orders and technicians. The development firm responsible for SMC
was leaving the market, and SMC needed updates and general maintenance.
Solution
BDC took over development of SMC, fixing a laundry list of issues that had been accumulated over time with the previous development firm. Along the way, SMC was made to be more easily maintainable and workflows were enhanced to the end-users specifications. BDC was able to work with the existing code base of the application where appropriate. Most importantly, ABC needed a relationship with a developer that was responsive and reliable.Results
In the words of ABC Coin: “We receive support and development from BDC as if we were their only client. Brian has made it easy for me to interact with his company and his developers and new request and questions are answered the same day, sometimes as I am posting the question. BDC continues to update our technology and is a major contributor to our success.”More Information
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